Contact Our Support Team

Support Channels and Their Best Uses

Live chat is the fastest route for anything account-related — login problems, balance checks, or withdrawal queries. The chat window is inside the lobby and connects you directly to a support agent. The contact form is better for matters that need a written record, such as bonus disputes or formal complaints. Use it when you want a copy of the exchange sent to your registered email.

Languages and Operating Hours

Support answers in English and Bahasa Malaysia. Agents can switch between both languages during the same conversation if needed. The support team is available 24 hours a day, seven days a week. There is no downtime for holidays or maintenance, so you can reach someone at any time.

What to Prepare Before Opening a Chat

Have your account username ready. For transaction issues, note the approximate time of the transaction and the payment channel you used, such as Touch 'n Go, GrabPay, or bank transfer. Providing these details in the first message helps the agent check your records immediately. Without them, the agent must ask for each piece, which delays the first helpful reply.

Typical Reply Times by Channel

Live chat replies are instant during most hours. During very busy periods, you may wait up to two minutes before an agent picks up the conversation. The contact form receives a first reply within four hours. Most queries are answered within one to two hours, but complex cases may take the full window.

What Not to Share on Public Channels

Never send your password, full card number, or any one-time code through live chat or the contact form. These channels are encrypted, but support will never ask for them. If someone requests such details, end the conversation immediately and report it via the complaint form. The platform already verifies your identity through your username and security questions.

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